Shipping
Hoyden Hat Co. ships domestically within the United States. We do not currently ship internationally.
Clothing & accessories — Free shipping on orders $150 and over. Orders under $150 have shipping calculated at checkout.
Custom products — Custom hats, custom belts, and custom bolos do not qualify for free shipping. Due to the specialized packaging and insurance required to safely ship handmade, one-of-a-kind pieces, shipping costs for custom orders are calculated at checkout.
All orders are processed and shipped from our Panama City, FL studio. You'll receive a tracking number as soon as your order is on its way.
Returns & Store Credit
We do not offer cash refunds or returns for refund. All eligible returns are issued as store credit only.
To be eligible for store credit:
- Items must be returned within 7 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Customer is responsible for return shipping costs
- Sale items are final sale and not eligible for store credit
To initiate a return, contact us within 7 days of receiving your order. Once your return is received and inspected, store credit will be issued.
Custom Orders
All custom orders — including custom hats, custom belts, and custom bolos — are final sale. Because every custom piece is made specifically for you, we are unable to accept returns or issue store credit on custom orders.
Custom hat deposits — The $50 initial consultation deposit is fully refundable if you decide not to move forward after your consultation. Once the hat building process begins and the 50% production deposit is placed, all deposits are non-refundable.
Questions?
Not sure if your item is eligible or have a question about your order? We're always happy to help — reach out before you send anything back and we'll figure it out together.
